ShippinG + Returns
 

RETURNS & REFUNDS

If you change your mind about your purchase, you can safely return it within 14 days of the item being delivered to you. We do not charge any restocking fees.
The return process is straightforward: just contact the team and they will guide and assist you step by step. Once the return process has been explained, you will have to contact the courier to schedule the pickup of the merchandise you are returning. Please remember that we can not accept returns on products that have been customized especially for you. You can ship the product back in its original packaging, with a courier of your choice. The return shipping and import duties back to England (if any) will be sustained by the customer.

Once the products reach our studio and are confirmed to be in the same state they were initially shipped, we will issue a refund to your original payment method within 5 business days. 

PAYMENTS

We accept all major credit cards and PayPal. Bank transfer is also available for orders above £2,000. Our prices are listed in GBP.

SHIPPING

We ship in more than 50 countries around the world: you can select your shipping destination while you browse or at checkout. Orders are shipped from Great Britain or directly from the artisan’s workshop. They are safely and securely delivered to your home with the best shipping carriers. Some of the shipments will be insured for the whole value of the product.

Shipping times are clearly displayed in each product page, while final shipping costs are shown at checkout.

Customers in the EU, USA and Canada do not have to worry about duties, as they are either not due or pre-paid by Artemest. Orders shipped outside these countries may be subject to taxes. In addition, according to local regulations we are currently collecting Sales Tax in the State of New York, California and Nevada. Please make sure to provide us with all documentation proving your tax exemption (e.g.: valid resale certificate) before placing your order. 

If you have specific shipping questions or if you have special shipping needs, Eva Baron team is always available at e.b@evabaron.co.uk

THE ARTISANS

We have traveled throughout few countries to bring connoisseurs everywhere wonderful handmade products crafted by exceptional artisans.On Eva Baron, you can buy their pieces, listen to their stories and see them at work.

ORDERING ON EVA BAron

Most of the products you see online are ready to ship. Others will be crafted specifically for you. The preparation time will be clearly stated in the product page. At checkout, we accept most credit cards, PayPal and bank transfer. Once you order is complete, you will receive a confirmation e-mail with the details of your order.